In India’s pursuit for becoming globally competitive, prime minister Narendra Modi has pitched for ‘Make in India’ with ‘Zero Defect, Zero Effect (ZED)’ culture with twin focus – on customers and on society. By zero defect, he means that the quality of the products has to be very high and by zero effect he means that there should be no adverse effect on the environment by manufacturing. The zero defects theory aims to make a project waste-free. Waste here refers to all fruitless and superfluous procedures, processes, policies, tools, employees, etc. The zero defects concept is based on four elements FTR First Time Right. Quality should be integrated into the process from the beginning, rather than solving problems at a later stage. Hidden Cost or COPQ. One needs to measure Cost of Poor Quality in terms of budgetary impact. Performance should be judged by the accepted standards, as close to perfection as possible. Building Quality Assurance, fulfilling requirements at that point in time.

Engage with Roobaroo Consulting for Implementation of ZED process in your organisation.